Frequently Asked Questions
Salon FAQs
What services do you offer?
We offer professional nail services including manicures, pedicures, shellac, nail enhancements, and nail art. Please check our full menu for details.
Do I need to book an appointment in advance?
Appointments are recommended to secure your preferred time. Walk-ins are welcome based on availability.
Do you offer group bookings for events?
Yes, we accommodate group bookings for special occasions. Please contact us in advance to discuss availability and customize your experience.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.
Do you offer any service guarantee?
Yes, we provide a 7-day guarantee on artificial nail services and a 5-day guarantee for shellac.
What does your guarantee cover?
Our guarantee covers issues related to the service application. It does not apply to damage caused by external factors.
How do you ensure hygiene and cleanliness?
We follow strict sanitation protocols using professional-grade disinfectants and high-grade commercial sterilization equipment. All tools are properly cleaned and disinfected between clients, and disposable liners are used for pedicure tubs.
What type of products do you use?
We use high-quality, professional-grade products, including premium products from France and Korea. These carefully selected formulations are chosen for their performance and to provide a refined, elevated salon experience.
Do you sell gift cards?
Yes, we offer gift cards available in-store and online (digital), making them a convenient option for any occasion.
How long do appointments take?
Manicures typically take 30–60 minutes, pedicures take 45–90 minutes, and artificial nail services take 45–90 minutes, depending on the service, nail shape, nail art, and whether you choose regular polish or shellac.
Do you offer beverages during the service?
Yes, we offer a selection of soft drinks and complimentary beverages to enhance your experience. Please refer to our beverage menu for available options.
Do you offer alcoholic beverages?
Yes, we offer a selection of alcoholic beverages, including Italian sparkling wine. Please check our beverage menu for available options.
What sets you apart from other nail salons?
We differentiate ourselves through our strict sterilization and hygiene processes, use of high-quality products, and a strong focus on client experience. We do not rush services, each appointment is tailored to you, with sufficient time dedicated to ensure quality results. To maintain this standard, we limit the number of appointments and ensure clients are seen on time without unnecessary waiting.
Manicure FAQs
What is included in a manicure?
Our manicures include nail shaping, cuticle care, and your choice of polish or shellac. Depending on the service, it may also include exfoliation, massage, masks, or paraffin treatment.
What is the difference between a basic manicure and a shellac manicure?
A basic manicure includes nail shaping, cuticle care, and regular polish that air-dries. A shellac manicure uses gel polish cured under a UV/LED lamp for a longer-lasting, chip-resistant finish.
Can I get nail art during a manicure?
Yes, nail art can be added to your manicure. We offer a variety of designs from simple styles to custom looks.
How often should I get a manicure?
Most clients return every 2–3 weeks to keep their nails clean, healthy, and well-maintained.
How can I maintain my manicure at home?
Avoid using your nails as tools and limit exposure to harsh chemicals. Applying cuticle oil regularly helps extend the life of your manicure.
What are the benefits of getting a manicure?
Manicures help keep your nails healthy, improve the appearance of your hands, and provide a relaxing, well-groomed finish.
Pedicure FAQ
How often should I get a pedicure?
Most clients return every 3–4 weeks to maintain healthy, clean, and well-groomed feet.
Is it okay to shave my legs before a pedicure?
It’s best to shave at least 24 hours before your appointment to help avoid skin sensitivity or irritation.
Can I get a pedicure if I have a fungal infection?
For safety reasons, we do not perform pedicures on active infections. Please seek treatment before booking.
Do you treat ingrown toenails?
We do not treat ingrown toenails or other medical conditions. If you are experiencing pain, swelling, or infection, we recommend consulting a healthcare professional. We’re happy to provide pedicure services once the condition has been properly treated.
What is the difference between a basic pedicure and a spa pedicure?
A basic pedicure includes nail care and polish, while a spa pedicure includes additional treatments such as exfoliation, masks, paraffin, extended massage, and the use of organic treatment products for a more relaxing and nourishing experience.
What should I bring to a pedicure appointment?
We recommend bringing open-toed shoes if you’re getting regular polish to avoid smudging. Disposable open-toe footwear is also available at the salon for your convenience.
Artificial Nails FAQs
What are artificial nails?
We offer a variety of gel and powder nail enhancements designed to provide a natural look with added strength and durability.
What types of artificial nails do you offer?
Artificial nails include enhancements such as gel and powder that add length, strength, and shape to your natural nails.
How long do artificial nails last?
Artificial nails typically last 3–4 weeks before requiring a fill, depending on nail growth and daily activities.
How long does an artificial nail appointment take?
Artificial nail services usually take 45–90 minutes, depending on the service, nail shape, length, and nail art.
Do you offer refills (fills) for artificial nails?
Yes, we offer refill services to maintain the structure and appearance of your nails as they grow.
Do you remove gel nails?
Yes, we offer safe removal services for gel nails. We recommend professional removal to avoid damage to your natural nails.
Can I get nail art with artificial nails?
Yes, artificial nails are ideal for nail art. We offer a variety of designs, from simple styles to detailed and custom designs.
Are artificial nails damaging to natural nails?
When applied and removed properly, artificial nails should not damage your natural nails. Proper aftercare is important to maintain nail health.
Do you offer a guarantee on artificial nails?
Yes, we provide a 7-day guarantee on artificial nail services. Please contact us within this period if you experience any issues.
Can I switch between artificial nails and natural nails?
Yes, you can return to natural nails at any time. We recommend proper removal and basic nail care to maintain nail health.
How should I care for my artificial nails?
Avoid using your nails as tools, apply cuticle oil regularly, and schedule refills every 3–4 weeks to maintain their appearance and durability.
